All customers with a registered account automatically participate. If you don't have an account yet, create one here — it's free. Purchases made without an account do not earn E-Points.

When you shop, you earn 5 E-Points for every €1 spent on products. You can always see how many points you earn on each product page.

The E-Points from a purchase become available once the order has been delivered. Therefore, you can use them starting with your next order.

Each E-Point is worth €0.01.

In the cart, choose how many E-Points you want to use and the discount is applied automatically.

You can use up to 10,000 E-Points on each order.

Yes.

In your account, in the “My E-Points” section.

Yes. E-Points expire if you go 6 months without buying or using points.

The E-Points earned with this order are removed. If you used E-Points on this order, they are returned to your account.

The same rules apply as with any other order. As these are frozen food products, we do not accept returns if you change your mind. If any product arrives damaged or different from what you ordered, we will resolve the issue in the same way we would with a regular order. See our Returns and Refunds Policy.

No. E-Points are personal and non-transferable and cannot be exchanged for money.

Accumulated E-Points are lost and cannot be recovered.

Your balance has been transferred to the new site. Log in to your account using the same email address to view it.

We may change or discontinue the programme at any time, subject to 30 days’ advance notice. Any E-Points you have already earned will remain valid until their expiry date.